At Vitrax Technology, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with us.
📑 Information We Collect
We may collect the following information when you use our services:
- Personal details (name, phone number, email, address)
- Payment and billing information (processed securely via third-party gateways)
- Device and usage data (IP address, browser type, website activity)
- Communication records (emails, inquiries, service requests)
🎯 How We Use Your Information
Your information is used for the following purposes:
- To process and deliver orders
- To provide installation, maintenance, and after-sales support
- To send order updates, offers, and service-related communication
- To improve our website, services, and customer experience
- To comply with legal and regulatory requirements
🔐 Data Protection
- All payment transactions are processed through secure and encrypted gateways.
- We do not store your credit/debit card or UPI details.
- Customer data is stored on secured servers with restricted access.
📤 Sharing of Information
We do not sell or rent your personal information.
We may share limited information only with:
- Logistics partners (for product delivery)
- Service technicians (for installation/repairs)
- Legal authorities (if required by law)
🍪 Cookies Policy
Our website may use cookies to improve browsing experience, personalize content, and analyze site traffic. You may choose to disable cookies in your browser settings.
👨💻 Your Rights
As a customer, you have the right to:
- Access, update, or correct your personal information
- Opt-out of marketing communications at any time
- Request deletion of your personal data (subject to legal requirements)
📍 Contact Us
For any privacy-related queries or requests, contact us at:
Vitrax Technology
Office No. 429, 4th Floor,
Vardhaman Moonstone,
Mumbai–Satara Highway,
Tathawade, Pune – Maharashtra, India
📧 Email: vitraxtechnology@gmail.com